Due to a rapid growth of their production and dealer network, Firstgreen needed a simple system for technical support and warranty.
Firstgreen decided to implement Halifax, as this solution matched exactly with their needs:
-An easy service tool for their dealers.
-Professionalization of their customer care.
-A very clear service process.
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Halifax is a very efficient solution for AVR and its dealers
The current way of handling warranty claims was no longer sustainable for AVR. In addition to producing more machines every year, they also need to support more dealers due to entering new markets.
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