Warranty claims within the supply chain are often part of a time-consuming and undefined process. Claims can be lost or forgotten. In addition, frustration and miscommunication between manufacturer and dealer may occur due to a lack of transparency and overview.
Halifax offers an easy, straightforward, and proven process to improve efficiency and customer satisfaction.
This product is for machine manufacturers of relatively complex mechanical and electrical engineering with a widespread network of dealers and their customers. Halifax is tightly integrated into an existing ERP back-office system, so all necessary details to complete a claim are readily available in the portal.
"The Halifax solution fits perfectly with our service process and simplifies very much the communication - both externally and internally."
"This portal is very easy to use by our employees and customers"
The lead time of our claims are reduced by 75%
We save more than 20.000 per year by using Halifax
One of the greatest benefits of Halifax is the direct feedback and transparency, which gives us the opportunity to improve the communication with our dealers and distributors worldwide.
With Halifax we will streamline our warranty workflow and bring more automation in the communication process. This will save much time for us and our dealers.
Benefits of the Halifax Portal are next to an intuitive user interface the direct and automated status updates and the reduction of bureaucracy.
"Halifax connects us directly with all our business partners. Now we have an easy communication channel and just one repository for all our claims."
We have seen the features and benefits of this warranty system; an off-the-shelf solution.
"Halifax is a great front end to our dealers. The system offers a lot of benefits for all stakeholders and a high degree of transparency of the entire warranty process."
"With Halifax our customers now have a simple way of submitting warranty claims and the customer care team has more time to take care of the customer. A true win-win situation."
The goal is to provide unparalleled service excellence. With Halifax, we want to turn negative experiences into positive ones by reducing our customers' downtime as much as possible with the fastest response time and most transparent communication.
"We are implementing the Halifax service & warranty portal for our dealers, because we want our customer care to be more professional, easier and clear."
"The lead time of our claims are diminished by 70% since we use Halifax!"
We are happy to work with Halifax on an improved service experience and many common goals.