The cause for returning parts may vary: wrong goods are delivered, parts are damaged, or the dealer has an overstock of spare parts, and he wishes to return these items for a refund.
Benefits of the RMA module:
• Improve the efficiency of your customer service.
• Reduce overall costs of processing product returns.
• Discover true root causes of product returns.
Why the RMA module in Halifax:
• Workflow is covered by the same user roles as the warranty claim
procedure.
• Fully integrated into the warranty process.
• Reuse of master data.
• Similar status updates and email notifications to automate the
communication process.
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Your business is different. Dynamic AI is designed to deliver custom reports and data visualizations, so you always have accurate and real-time customer service statistics.
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