RMA stands for Returns Material Authorization. The RMA module of Halifax offers a workflow that helps streamline the return of parts.

The cause for returning parts may vary: wrong goods are delivered, parts are damaged, or the dealer has an overstock of spare parts, and he wishes to return these items for a refund.

Benefits of the RMA module:

• Improve the efficiency of your customer service.
• Reduce overall costs of processing product returns.
• Discover true root causes of product returns.

Why the RMA module in Halifax:

• Workflow is covered by the same user roles as the warranty claim
• Fully integrated into the warranty process.
• Reuse of master data.
• Similar status updates and email notifications to automate the
  communication process.


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