Customer stories

Stertil BV is the international market leader in heavy-duty vehicle lifting systems and high quality solutions for loading docks.

Reisch has recently started their journey of digital transformation. The new appointed After Sales Manager Patrick Bablick created a clear vision for his service department.

Due to a rapid growth of their production and dealer network, Firstgreen needed a simple system for technical support and warranty.

Alpego's philosophy is based on product improvement and constant innovation. One of their main goals is to strive for service excellence.

Rapid decided to implement Halifax because the system was an exact fit for their warranty process. To support a fully automated workflow, Rapid decided for an integrated implementation with SAP.

Egholm needed to replace their claim system. Halifax has many of the features they had identified as necessary, so it was an easy decision to go with Halifax.

Previously, Kemper had a manual warranty process. Claims were received via emails and phone calls. With Halifax, they finally found an optimized solution for the warranty process.

Lorch Schweißtechnik is a global brand and German manufacturer of welding equipment. Producing innovative solutions, Lorch recently introduced new robot technology for automated welding as a first step toward Industry 4.0.

At some point, Trioliet decided to optimize its warranty process. Halifax has been a great investment since Trioliet has saved 75% of their processing times on warranty claims.

Halifax enables SIP to monitor their machines even more analytically throughout history, directly assisting SIP with improvements on the machines.

The current way of handling warranty claims was no longer sustainable for AVR. In addition to producing more machines every year, they also need to support more dealers due to entering new markets.

Reesink Production love to keep things simple. With the Halifax portal, they expect to waste less time on administration and communication about warranty claims.