Rapid needed a better warranty solution, as their manual process was too time-consuming. They were looking for a better method to process claims more efficiently.
Rapid decided to implement Halifax because the system was an exact fit for their warranty process. To support a fully automated workflow, Rapid chose an integrated implementation with SAP.
With Halifax, Rapid finally achieved their goal of minimising administrative work and spending more time communicating with their customers.
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Halifax is a very efficient solution for AVR and its dealers
The current way of handling warranty claims was no longer sustainable for AVR. In addition to producing more machines every year, they also need to support more dealers due to entering new markets.
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