Rapid needed a better warranty solution, as their manual process was too time-consuming. They were looking for a better method to process claims more efficiently.
Rapid decided to implement Halifax because the system was an exact fit for their warranty process. To support a fully automated workflow, Rapid chose an integrated implementation with SAP.
With Halifax, Rapid finally achieved their goal of minimising administrative work and spending more time communicating with their customers.
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Kemper about the benefits of using Halifax
Previously, Kemper had a manual warranty process. Claims were received via emails and phone calls. With Halifax, they finally found an optimized solution for the warranty process.
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