Halifax is a powerful solution to enhance your customer experience. Provide better service by making your warranty process more professional, transparent and strive for instant gratification. Relevant criteria are when a customer asks for help, that the process is smooth, efficient, and easy as can be; automatically leading to customer satisfaction.
Halifax is a web portal application accessible to all stakeholders that are part of your warranty workflow.
The system covers multiple user roles:
1. Dealer (creating claims)
2. Back Office (handling claims)
3. Goods Receipt (handling the logistics process)
4. Approver (reviewing claims that exceed the back-office limit)
5. Administrator (setting up the system)
Halifax enforces the application of best practice workflow. The system shortens your process cycles so that you can spend your time and resources more efficiently.
Several mechanisms increase productivity. The seamless integration with your ERP system helps to enter claims much quicker because all the necessary details to complete a claim are readily available. It saves time for your customer.
The automatic exchange of data results in less administrative time and errors because of the reuse of existing information.
Furthermore, the system logs all involved steps in the process, accurately monitoring the costs versus rewarding claims. It creates a fair balance between claims that should not be rewarded at all and those that should be compensated. This improves your accountability and reduces costs.
Halifax helps to implement and maintain a consistent flow, and it supports all stakeholders to keep track of things. No claim can escape attention because all involved parties are kept up to date via this central facility. Email notifications, reminders and smart widgets do the trick.
View our infographic to get more insight into the workflow that Halifax supports.
For using our standard software, there is the option of a perpetual license or a monthly subscription model. We also offer additional consultancy services, such as hosting or customization. Click on the button below to request our pricing model.
With Halifax, we would like to keep things as simple as possible. Based on standard functionality, this system is up and running in just one month. See the implementation of Halifax in three steps:
Kemper focuses on the development and production of headers for self-propared forage harvesters of all major branches. Customer satisfaction is a key priority for Kemper. Kemper was searching for a way to optimize their warranty process. Their dealers recommended Halifax as very logical and user friendly. So far Kemper has saved 80% of the processing time and the dealers are very positive about the easy warranty process.
Trioliet always seeks to improve quality and efficiency, and at some point they optimized the process of dealing with warranty claims. The new system replaces the prior use of manual, time consuming procedures, using Excel sheets. The warranty portal offers transparency for all involved parties, it saves time for Trioliet, as well as their clients. The Warranty Portal is seamlessly integrated in the ERP software of Trioliet, the data synchronizes every night. Trioliet highly recommends the Warranty Portal, because its easy to use and constantly offers a clear overview of whats happening with all warranty claims.
AVR started to use the Halifax platform about a year ago. They abandoned the initial plan to implement the service cloud modules from their SAP system. Even though an integrated SAP solution should offer benefits, the Return On Investment proved to be challenging for AVR. The shorter ROI, combined with the simple and more suitable workflow that Halifax offers, made AVRs decision to go for Halifax.
Reesink decided to implement Halifax, because they spent too much time on warranty claims and they noticed Halifax was already used by several manufacturers and dealers in their industry. The implementation of Halifax was a succes; the portal was live within 2 months. After one year, Reesink concludes that processing a claim with Halifax is 4 times quicker than before. The lead time of their claims is reduced by 70% and the dealers are pleased with the easy warranty process at Reesink now.