SUPPORT DESK

Using one repository for all your technical support interactions, Support Desk will bring you a more straightforward communication process with your customers and colleagues.

The software is designed to handle and solve tickets very quickly. To create a new ticket, select the correct data displayed in the drop-down menu. All data uploaded from your ERP or CRM is validated beforehand and prevents manual errors. If the ticket results in a warranty claim, the data automatically transfers to the claim program, where it will be reused and handled as a claim instead.

Several filter options in Support Desk are available to provide a precise overview of the customer journey, and you can easily create reports to manage and set new KPI’s for your service department.