Using one repository for all your technical support interactions, Support Desk will bring you a more straightforward communication process with your customers and colleagues.
The software is designed to handle and solve tickets very quickly. To create a new ticket, select the correct data displayed in the drop-down menu. All data uploaded from your ERP or CRM is validated beforehand and prevents manual errors. If the ticket results in a warranty claim, the data automatically transfers to the claim program, where it will be reused and handled as a claim instead.
Several filter options in Support Desk are available to provide a precise overview of the customer journey, and you can easily create reports to manage and set new KPIs for your service department.
RMA stands for Returns Material Authorization. The RMA module of Halifax offers a workflow that helps streamline the return of parts.More