Alpego is constantly searching for new tools that can increase customer satisfaction.
Halifax is a solution that exactly matches their needs, because with this system Alpego is capable to turn negative experiences into positive ones. By reducing their customers downtime as much as possible with the fastest response time and most transparent communication, Alpego is aiming for service excellence.
Alpego has already started to rollout Halifax to several dealers and is very confident about the positive feedback they receive so far.
Previously, Kemper had a manual warranty process. Claims were received via emails and phone calls. With Halifax, they finally found an optimized solution for the warranty process.More