Lorch Schweißtechnik is a global brand and German manufacturer of welding equipment. Producing innovative solutions, Lorch recently introduced new robot technology for automated welding as a first step toward Industry 4.0.
In the service department however, there was a clear need to automate the warranty process and make it more transparent for Lorchs dealer network.
After seeing Halifax, service director Jan Bode was quickly persuaded: "Halifax is a great front end to our dealers. The system offers a lot of benefits for all stakeholders and a total transparency about the complete warranty process."
Rapid decided to implement Halifax because the system was an exact fit for their warranty process. To support a fully automated workflow, Rapid decided for an integrated implementation with SAP.More