Lorch Schweißtechnik is a global brand and German manufacturer of welding equipment. Producing innovative solutions, Lorch recently introduced new robot technology for automated welding as a first step toward Industry 4.0.
In the service department however, there was a clear need to automate the warranty process and make it more transparent for Lorch’s dealer network.
After seeing Halifax, service director Jan Bode was quickly persuaded: "Halifax is a great front end to our dealers. The system offers a lot of benefits for all stakeholders and a total transparency about the complete warranty process."
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Italian manufacturer of agricultural equipment adopts Halifax as new service solution
Alpego's philosophy is based on product improvement and constant innovation. One of their main goals is to strive for service excellence.
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