Lorch Schweißtechnik is a global brand and German manufacturer of welding equipment.
Lorch Schweißtechnik is a global brand and German manufacturer of welding equipment. Producing innovative solutions, Lorch recently introduced new robot technology for automated welding as a first step toward Industry 4.0.
In the service department however, there was a clear need to automate the warranty process and make it more transparent for Lorchs dealer network.
After seeing Halifax, service director Jan Bode was quickly persuaded: "Halifax is a great front end to our dealers. The system offers a lot of benefits for all stakeholders and a total transparency about the complete warranty process."
The current way of handling warranty claims was no longer sustainable for AVR. In addition to producing more machines every year, they also need to support more dealers due to entering new markets.
More