Trioliet is a Dutch manufacturer of feeding mixers for cows. They deliver to a global dealer network.
Trioliet always seeks to improve quality and efficiency. At some point they optimized the process of dealing with warranty claims. Halifax replaced the prior use of manual, time-consuming procedures via Excel sheets. Using Halifax, Trioliet achieved a lead time reduction of 75% on its claims.
Trioliet highly recommends the Warranty Portal. Besides the shorter lead times, the system is easy to use and constantly offers a clear overview of what is happening with all warranty claims.
Halifax enables SIP to monitor their machines even more analytically throughout history, directly assisting SIP with improvements on the machines.
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