Trioliet always seeks to improve quality and efficiency. At some point they optimized the process of dealing with warranty claims. Halifax replaced the prior use of manual, time-consuming procedures via Excel sheets. Using Halifax, Trioliet achieved a lead time reduction of 75% on its claims.
Trioliet highly recommends the Warranty Portal. Besides the shorter lead times, the system is easy to use and constantly offers a clear overview of what is happening with all warranty claims.
Egholm needed to replace their claim system. Halifax has many of the features they had identified as necessary, so it was an easy decision to go with Halifax.More