Kemper is a German manufacturer of headers for all self-prepared forage harvesters for all major branches. They are working with different dealers and importers in many countries.
Customer satisfaction is the key priority for Kemper. Therefore, they needed a better solution for their warranty claims. Instead of a manual process, with the risk of making errors, Kemper was searching for a user-friendly and logic warranty portal. Kemper asked their dealers for feedback, and they recommended Halifax.
So far, Kemper has saved 80% of its processing times. That is more than 20.000 per year. But even more important, the dealers are very positive about the easy warranty process at Kemper now.
Kemper recommends Halifax as an ERP independent portal, which supports the entire warranty workflow for all stakeholders.
Halifax enables SIP to monitor their machines even more analytically throughout history, directly assisting SIP with improvements on the machines.More