SIP is constantly striving to improve the quality and efficiency of its machines. For that reason, they offer their customers a 3-year warranty on their machines. To monitor this process more accurately and to create a stronger online presence, they introduce the Halifax platform to all their business partners worldwide.
With Halifax, SIP will simplify, improve, and accelerate the communication with all their customers, which means better responsiveness and consistency in handling complaints.
Due to a rapid growth of their production and dealer network, Firstgreen needed a simple system for technical support and warranty.More